HOW IT WORKS
PROCESS FOR BOOKING
Browse the website and create your wishlist! All items have the pricing listen in the title so you can keep yourself on budget, however creating a wishlist is FREE! No fees are processes when you submit a wishlist. Once you have chosen all your first choice items, you will submit your wishlist and event info. Once received our team will check the inventory calendar, assess your transport/install/strike charges and confirm your order total. You will receive an estimate by email along with your contract for rentals and services agreement. Process your retainers and we will put you on calendar, Yay!
Payments & Retainers
It is at minimum of 50% of the total event production or rentals amount required to secure your event date. Planning & Design retainers are due upon acceptance of proposal. You will be billed for the remaining balance no later than 10 days prior to your event date; if you have not already completed the balance. All orders require retainers AND credit card authorizations. NO EXCEPTIONS. Even when using zelle, venmo or paypal. Remaining balances must be paid in full at minimum 10 days prior to event or reservation will be cancelled and items will be re-listed for rental. All monies are non-refundable but may be approved to be transferred (store credit) for a future/ or rescheduled events in the event of an emergency. This is case by case basis. Please see the complete Ruckus Party Co LLC DBA Rucks Party & Rentals contract terms for details upon reservation.
How Do I Get My Rentals?
Here at Ruckus Party we go the extra mile, literally! Our transport and set up fees vary by distance & size (people needed) of order but we have included some estimates below. Some pieces require extra care as they do not fold/breakdown, can be vintage and/or fragile. We will deliver your items in a timely fashion, provide you with hassle free set up and do all the heavy lifting! *Rentals DO NOT include styling. They are dropped off only.
All orders have a standard transportation fee of a minimum of $45
$45-$75 Base delivery fee on all larger orders in the Inland Empire (non-trailer) up to 30 miles (drop off & pick up combined) and $.80/per mile thereafter our zip code is 92501
$75.00- $125.00 for trailer transported orders (*requiring 2 persons) within the Inland Empire (subject to order size) for up to 35 miles from 92507
Any orders over 55 Miles will be quoted based on size and distance and are subject to order minimums at $450 & Up.
Service Area:
We will go to the moon and back for our clients (transportation fees included of course) BUT we service primarily the Inland Empire to Temecula Wine Country area. Orders that are 60 miles or more from Zip Code 92507 will have reservation minimums of $550, $750 & $1050 the further out we go. If you are unsure feel free to submit an event request with location info for an accurate transport quote.
Can I Pick Up My Order?
Some small tabletop items and some single furniture pieces are available for will call pick up by appointment only out of our Riverside Location. Items will require a deposit and credit card authorization form + copy of valid Drivers License. *Peacock chairs & backdrops are not available for will call.
I Have An Idea, Can You Custom Build Me Something?
We build dreams here at Ruckus Party. We are always looking for opportunities to make new and interesting things. Please send a custom build request with your idea and we will quote you a custom build. Please email hey@ruckusparty.com for custom orders
What If Something Gets Damaged?
Unfortunately accidents do happen! In the event that equipment provided by Ruckus Party is damaged or lost due to the actions of event attendees or of staff not employed by Ruckus Party. Customer agrees to pay for all repair or replacement up to the full value of the lost or damaged items, including shipping and handling.
Please be advised, any damage to Props will result in fees being charged for loss/ damage. Typically Props & rental items are charged at 5x’s their rental value if vintage or irreplaceable.
It is impossible control the weather. This damage includes, but; not limited to the following:
· Damage caused by: Wind / Water / Extreme heat or cold
· Damage from moving props that are to remain stationary
Damage or loss will be assessed as soon as possible after conclusion of the event. All visible damage will be photographed on site whenever possible. All efforts will be made to repair/clean damaged items if possible. Ruckus Party will provide a documented damage/loss report with costs included within 3 days after the event. Customer must pay for the damage or loss upon receipt for the Ruckus Party report.
A complete copy of the terms and conditions for Ruckus Party will be included in your reservation. Ruckus Party reserves the right to refuse business to anyone.
I Have Some Vintage Items, Will You Buy Them?
Keeping our collections updated with uniquely acquired items is essential to our business. Yes! We might want your furniture/items. Please send photographs, condition & location for an offer at hey@ruckusparty.com
Any specific or questions can be sent to hey@ruckusparty.com we are here and happy to help! Talk soon!